Refund -policy
Refund Policy – Kubentro
We want you to love what you ordered! If something isn't right, we're here to help.
Returns
Due to the custom nature of our products (especially clothing and accessories printed on demand), we do not offer returns or exchanges unless the item you received is:
If your order, meets one of the above, please email us at kubentrocleaning@gmail.com within 7 days of delivery with:
Your order number
A clear photo of the item
A brief description of the issue
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Refunds (if applicable)
Once your return claim is approved, we’ll issue a full refund or send a replacement at no extra cost. Refunds are processed to your original payment method within 3–5 business days after approval.
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Non-Refundable Items
We do not accept refunds or returns for:
Buyer’s remorse
Incorrect sizing (please double-check our size guide before ordering)
Late shipments due to carrier delays
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Shipping Issues
If your item is lost in transit or arrives damaged, please contact us. We will work with our fulfillment partner to resolve it quickly.